Blog

Get the smartimpact team's comment and opinion on everything CRM and beyond.

See your data in new ways with Power BI

See your data in new ways with Power BI

19 December 2018 by Lauren Smith

There are many software and business platforms on the market that allow you to view and draw insight and business intelligence (BI) from your data. Microsoft’s version is Power BI which allows you to go from data to powerful insights within minutes. Read more

Exploring Dynamics 365 for Talent

Exploring Dynamics 365 for Talent

13 December 2018 by Naresh Raj

Do you need an employee centric solution that takes your common HR functions and brings them together in a meaningful way for both your managers, HR staff and your prospective and current employees? Microsoft Dynamics 365 for Talent might be the answer for you. Read more

Risks of not integrating your system

Risks of not integrating your system

11 December 2018 by Lauren Smith

In our last blog post, Naresh spoke about system integration and why it’s so important. But what are the dangers and risks involved in not integrating? Lack of integration means your data is highly likely to be kept in silos and you may risk the following: Read more

What should a fully integrated system include?

What should a fully integrated system include?

05 December 2018 by Naresh Raj

We hear about ‘system integration’ all the time but what does it mean exactly and what features should a fully integrated system include? Integrated systems can talk to each other and share data for the overall benefit of your organisation and members, whilst still allowing for all of them to be used separately if needed. Read more

The ability to adapt in the face of change is what TechSmart is all about

The ability to adapt in the face of change is what TechSmart is all about

30 November 2018 by Lauren Smith

We were proud to be Platinum Sponsors of TechSmart on 27th November 2018, with around 350 delegates in attendance – it was certainly a must-attend event for anyone within the membership space who wants to learn and keep abreast of what the technology marketplace has to offer their organisation. Read more

Are you stuck on a legacy CRM system?

Are you stuck on a legacy CRM system?

02 August 2018 by Lauren Smith

Unless you’ve been living in a vacuum recently, you’ll know that audiences expect you to be aware of their wants and needs and communicate with them accordingly. However, many membership bodies are still struggling to meet expectations because their traditional legacy systems have fallen behind. Read more

5 questions for your membership CRM supplier pt1

5 questions for your membership CRM supplier pt1

05 July 2018 by Steve Sydee

At smartimpact we are often called in by organisations who, for a wide range of reasons, have become disappointed with their current membership solution and are looking for someone to rescue the project. This means we have a good insight into what often goes wrong, and what is needed to make a successful system. Read more

5 questions for your membership CRM supplier pt2

5 questions for your membership CRM supplier pt2

05 July 2018 by Steve Sydee

Last week I gave you two of the five key questions you should be asking your current or potential CRM supplier. This post covers the final three questions so, without further ado, let’s find out what they are... Read more

7 key member engagement statistics

7 key member engagement statistics

25 June 2018 by Steve Sydee

On June 20th, smartimpact and MemberWise ran a Select CRM seminar in London, with around 30 membership associations attending, ranging from large to very small. The session was aimed at helping organisations identify how to find and select suppliers to help migrate them from old or no-longer-fit for purpose systems. Read more

Legacy membership database v CRM: what’s the difference?

Legacy membership database v CRM: what’s the difference?

19 June 2018 by Steve Sydee

Are you still stuck on a legacy membership database, or feel you aren’t getting the best out of your CRM? Then read on... Read more