smartimpact is committed to protecting your privacy. Any information you choose to give us will be stored securely and used with respect.
We are registered with the Information Commissioner’s Office and have policies and procedures in place to ensure we comply with the General Data Protection Regulations (GDPR).
Any queries about your personal information should be sent to:
29 Queen Anne’s Gate
T: 0845 544 2043
Under GDPR, you have a number of rights:
The right of access
You have the right to see the information we hold about you at no cost. If you would like to receive a copy of the information please contact us by email and we will respond within 40 days.
The right to rectification
If any of the information we have about you is incorrect you have the right to have it corrected. Simply let us know what the information should be and we will update our records as soon as possible.
The right to be forgotten
You have the right to be removed totally from our database at any time. Let us know and we will do this as soon as possible.
The right to move your data from us
If you want, you can move all of the data we hold about you to another company. If you want to do this we will provide the data in an easy to use format at no charge.
We tend to use email as our main way of communicating with customers but we will only contact you in this format if you have subscribed to our marketing emails.
Sharing your information
Information you provide will only be used by us for the intended purpose(s). We do not share personal information on our customers and we will never sell your personal information to another company.
Protecting your information
Looking after your information is important to us. We take reasonable steps to ensure that all information is stored safely and securely, whatever format it is in. We will also only keep your information for as long as is necessary.
It’s your choice
You only have to give us as much information about yourself as you feel comfortable with. But there will be times when we will not be able to fulfill requests without all the information.
We do not send you emails without first getting your permission and you are entitled to subscribe or unsubscribe at any time from our various services and communication offerings.
You can unsubscribe at any time either by contacting us directly or using the unsubscribe link available in every email.
Making a complaint/finding out more
You have the right to make a formal complaint about how we are managing your information. Any complaints should be sent to us at the above contact details.
More information on GDPR, your rights and our responsibilities can be found at the Information Commissioner’s Office website»
Changes to this policy
We are continually working to ensure we look after our customers’ data in the best way. To that extent we sometimes need to update this policy so please make sure you regularly check this page for any amends.
This policy was last amended in April 2018